Important Notice: Canada Post

Due to the ongoing postal service interruption, please avoid sending time-sensitive information by letter mail.  Access documents anytime via the Jones Client Portal or request them by email. For paper copies, contact your broker or call 807-343-9444.
We will provide updates as the situation evolves and appreciate your patience and understanding.

There is never an ideal time to go through an insurance claim, but at Jones Insurance, we’re committed to seeing you through the process from beginning to end.

If our office is closed when you have to make a claim, we ask that you try to reach us directly to guide you through the first steps. We aim to respond to your calls as soon as possible, but in an emergency where we cannot be reached, please contact your carrier directly using the numbers below:
Insurance Emergency Claims Number - Direct Line

807-343-9444 (24 hours)

Jeff Jones – 1-807-476-8651

Jenn Lawr – 1-807-631-5400

Outside of Thunder Bay – 1-844-810-6641

Insurance Emergency Claims Number - Insurance Companies
For all other companies, please contact our office at 807-343-9444 or 807-476-8651

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