Self-Service
Self-Service
Jones Insurance is pleased to offer clients the option of using self-service tools. If you want access to your insurance and billing information more independently, the Jones Portal is the place to start.
We invite you to use our self-service tools to manage or update your policy anytime, anywhere, from your desktop, tablet, or mobile phone.
Self-service gets you the information you need, when you need it, so you can spend less time on insurance, and more time on what matters most.
Jones Client Portal
The Jones Client Portal is a self-service tool you can use from your desktop or smart device. It is designed to give you access to your personal insurance information 24/7, 365 days per year. You can now digitally and securely:
- view electronic pink slips (ePink slips)
- request policy changes
- file insurance claims
- make a payment
- and much more!
We’re with you…with the Jones Client Portal.
Make a Payment
After logging into the Jones Client Portal using the email address and password associated with your account:
- Credit Card through Carrier Portal*
- Go to “Payments”.
- Click on the Policy you are attempting to make a payment with.
- Click the “Make Payment” button found on the right-hand side of your screen.
- You will then be redirected to your Insurance Carrier’s Portal.
- Follow your Insurance Carrier’s steps to complete your payment.
*If your Billing Statement provides an option to pay your Insurance Carrier directly, you can do so through our Portal.
- e-Transfer through the Jones Client Portal
- Traditional (at till) procedures – mailbox drop-off, mail cheque
Payments can be dropped off during regular business hours in the form of a cheque to our secure drop box at 521 Memorial Avenue in Thunder Bay. Simply call us at 807-343-9444 to notify us and we will retrieve your payment, process it, and provide you with confirmation.
CAA Memberships
Life isn’t one-size-fits-all. Neither is CAA.
Your CAA membership provides roadside assistance benefits for the vehicle you are in, whether it’s your car or not. You’ll enjoy the peace of mind that comes with knowing that CAA offers the highest level of customer service for it’s Members. Whether your commute is short or long, or you require extra protection or coverage – there’s a plan for you.
Join today – rest assured, CAA has you covered.
Membership Benefits:
- CAA Members save up to 20%¹ on their auto insurance
- CAA Members save up to 10%¹ on their property insurance
- Discounts to CAA insurance products through Jones Insurance are eligible with any level of membership
Go Paperless
Switch to paperless for reduced paper, a lower carbon footprint, and fewer headaches!
Access policy documents and billing notices online through the Jones Client Portal for added convenience and flexibility when it comes to managing your policy.
If you want to opt-out of paper documents, email paperless@jonesins.com with your Client Code to request digital delivery.
Resources & Advice
Check out our Resources & Advice page your go-to spot for practical insurance insights. Whether you’re reviewing coverage, managing costs, or planning for the unexpected, we’re here to simplify the details and help you confidently make informed decisions.
At Jones, we know that knowledge is key to protecting what matters most. Explore our expert tips and tools designed to keep you prepared, informed, and in control of your insurance choices.
